A. A. Ambi, O. I. Irene, and E. Kadarko, “Impact of Service Quality on Customer Satisfaction: A Study of Hotel Seventeen in Kaduna Metropolis, Kaduna State, Nigeria”, UMYU-JBAM, vol. 2, no. 1, pp. 336–349, May 2026, doi: 10.56919/jbam.2621.019.