A Pathway from Job Autonomy to Citizenship Behaviour of Selected Banks in Kaduna State: The Role of Employee Hope as a Mediator
DOI:
https://doi.org/10.56919/jbam.2511.003Keywords:
Organizational Citizenship Behavior, Job Autonomy, Hope, Self Determination Theory, BanksAbstract
This study aims to investigate the impact of job autonomy on organizational citizenship behavior of selected banks in Kaduna state and to analyze the mediating role of employee hope in this relationship. The study used a survey-based cross-sectional research approach. Copies of the questionnaire were distributed to 120 respondents. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that job autonomy has a significant effect on organizational citizenship behavior, while employee hope has a positive effect on organizational citizenship behavior. Also, employee hope was found to significantly mediate the link between job autonomy and organizational citizenship behavior. This study recommends that employees who demonstrate citizenship activities such as aiding or volunteering should be recognized and rewarded.
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